Kit support

Online installation retraining

Product number: 850
Used for following kits

Package includes

  • Up to eight hours of remote support
  • Available for kit users

Online installation retraining

Refresher training includes full online kit training, covering workflow guidance for the WebIDQ software and sample/plate preparation.

Training on a complete kit workflow, including the laboratory and mass spectrometer system and key features of the WebIDQ software, can be completed in two online sessions. To learn the most during the sessions, we recommend to run a starter kit along with this retraining.

A system suitability test will be used to assess the performance of your liquid chromotography-mass spectometry (LC-MS) platform.

A biocrates support specialist will assess the kit's performance and provide you with comprehensive feedback.

Related products

Additional support hours

Phone and email support for specific queries.

On-Site installation and training (2 days)

On-site kit installation and training over two days.

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