Payment / Shipping


What payment methods are available?

  • Credit Card
  • eps
  • Payment in Advance
  • Paypal
  • Invoice
    30 days after invoice date
    60 days after invoice date for distributors

Orders within billing country USA or Canada will be charged in USD.
Remaining orders will be charged in EUR.

What kind of shipping options are available? 

Incoterms: EXW (Innsbruck) or DAP (named place) 2010 

Shipping method Shipping country Definition Standard Incoterm
Self organized shipment   customer organizes shipping EXW
European Union_1 within European Union shipment contains dry ice as coolant DAP
European Union_2 within European Union shipped at roomtemperature DAP
Europe_1 within Europe shipment contains dry ice as coolant DAP
Europe_2 within Europe shipped at roomtemperature DAP
US/CA_1 USA or Canada shipment contains dry ice as coolant DAP
US/CA_2 USA or Canada shipped at roomtemperature DAP
US/CA incl. data logger USA or Canada shipment contains dry ice as coolant
and a data logger for temperature monitoring
DAP
International_1 Other countries shipment contains dry ice as coolant DAP
International_2 Other countries shipped at roomtemperature DAP
International incl. data logger Other countries shipment contains dry ice as coolant
and a data logger for temperature monitoring
DAP


Needed Information 
 

  • Shipping and Billing address
  • In case of a triangular deal outside of the European Union, we need to know which party will cover the customs fees (who is the importer of records)
  • For USA shipments are the Tax ID number of the customer and the filled out TSCA document required.

Shipping conditions

  • All kits except to Bile Acids are shipped outside of Europe on dry ice. 
  • Bile Acids can be shipped worldwide without dry ice.  
  • Q500 Kit must always be shipped on dry ice. 
  • All Kits except to Q500 can be shipped within Europe without dry ice during the winter.

Shipping within Europe 

  • Dry ice or non-dry ice shipments in Austria, Germany and Switzerland: Shipment overnight 
  • Dry ice or non-dry ice shipments in other European countries: 3-4 days 
  • Dry ice or non-dry ice shipments in UK: 3 -7 days transit time depending on the customs clearance 
  • UK Shipments: Customer must provide a tax exemption certificate or biocrates will cover the customs fees and pass the costs on to the customer.  

Shipping costs

  • Dry Ice shipments International 450,00 USD/ 450,00 EUR
  • Non dry ice shipment International 250.00 USD/ 250.00 EUR
  • Dry ice shipment European Union 130 EUR
  • Non dry ice shipment European Union 55,00 EUR
  • Dry ice shipment other European countries 220 EUR
  • Non dry ice shipment other European countries 80 EUR

How long will it take the product to be shipped? 

Once your order is placed you will receive your confirmation during the next working day. Generally, your package will leave our production site at Innsbruck, Austria within 2 working days after order confirmation. The transit time depends on your location and the duration of customs clearance. 

Please note that the times below are estimated based on our experience in the last decade. In your special case, shipping time might vary. 

As a reference, we assume that within the European Union you can expect delivery within 3 days, in Asia, Americas, and Middle East we assume 5-14 days.