Payment / Shipping
What payment methods are available?
- Credit Card
- eps
- Payment in Advance
- Paypal
- Invoice
30 days after invoice date
60 days after invoice date for distributors
Orders within billing country USA or Canada will be charged in USD.
Remaining orders will be charged in EUR.
What kind of shipping options are available?
Incoterms: EXW (Innsbruck) or DAP (named place) 2010
| Shipping method | Shipping country | Definition | Standard Incoterm |
| Self organized shipment | customer organizes shipping | EXW | |
| European Union_1 | within European Union | shipment contains dry ice as coolant | DAP |
| European Union_2 | within European Union | shipped at roomtemperature | DAP |
| Europe_1 | within Europe | shipment contains dry ice as coolant | DAP |
| Europe_2 | within Europe | shipped at roomtemperature | DAP |
| US/CA_1 | USA or Canada | shipment contains dry ice as coolant | DAP |
| US/CA_2 | USA or Canada | shipped at roomtemperature | DAP |
| US/CA incl. data logger | USA or Canada | shipment contains dry ice as coolant and a data logger for temperature monitoring |
DAP |
| International_1 | Other countries | shipment contains dry ice as coolant | DAP |
| International_2 | Other countries | shipped at roomtemperature | DAP |
| International incl. data logger | Other countries | shipment contains dry ice as coolant and a data logger for temperature monitoring |
DAP |
Needed Information
- Shipping and Billing address
- In case of a triangular deal outside of the European Union, we need to know which party will cover the customs fees (who is the importer of records)
- For USA shipments are the Tax ID number of the customer and the filled out TSCA document required.
Shipping conditions
- All kits except to Bile Acids are shipped outside of Europe on dry ice.
- Bile Acids can be shipped worldwide without dry ice.
- Q500 Kit must always be shipped on dry ice.
- All Kits except to Q500 can be shipped within Europe without dry ice during the winter.
Shipping within Europe
- Dry ice or non-dry ice shipments in Austria, Germany and Switzerland: Shipment overnight
- Dry ice or non-dry ice shipments in other European countries: 3-4 days
- Dry ice or non-dry ice shipments in UK: 3 -7 days transit time depending on the customs clearance
- UK Shipments: Customer must provide a tax exemption certificate or biocrates will cover the customs fees and pass the costs on to the customer.
Shipping costs
- Dry Ice shipments International 450,00 USD/ 450,00 EUR
- Non dry ice shipment International 250.00 USD/ 250.00 EUR
- Dry ice shipment European Union 130 EUR
- Non dry ice shipment European Union 55,00 EUR
- Dry ice shipment other European countries 220 EUR
- Non dry ice shipment other European countries 80 EUR
How long will it take the product to be shipped?
Once your order is placed you will receive your confirmation during the next working day. Generally, your package will leave our production site at Innsbruck, Austria within 2 working days after order confirmation. The transit time depends on your location and the duration of customs clearance.
Please note that the times below are estimated based on our experience in the last decade. In your special case, shipping time might vary.
As a reference, we assume that within the European Union you can expect delivery within 3 days, in Asia, Americas, and Middle East we assume 5-14 days.